Shipping policy

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Shipping Policy (MetroMotive)

Last updated: January 19, 2026

This Shipping Policy explains how MetroMotive processes and ships orders, including delivery timelines, shipping costs, and available shipping methods.

Fulfillment location

Orders are fulfilled from:

MetroMotive
310 W Magnolia St #4
Compton, CA 90220
United States

Order processing time

Orders are typically processed within $1$–$3$ business days (excluding weekends and holidays). Processing time is separate from shipping/transit time.

If we experience a high order volume, processing may take longer. We will contact you if there is a significant delay with your order.

Domestic shipping (United States)

Shipping options and rates are shown at checkout and are based on your order’s weight and destination. Current domestic options include:

• Economy: $5$–$8$ business days

• Standard: $3$–$4$ business days

Domestic shipping rates

Economy ($5$–$8$ business days):

• Orders $0$ lb–$5$ lb: $\$4.90$

• Orders $5$ lb–$70$ lb: $\$19.90$

Standard ($3$–$4$ business days):

• Free standard shipping may be available at checkout for eligible orders

• Orders $0$ lb–$1$ lb: $\$6.90$

• Orders $1$ lb–$5$ lb: $\$9.90$

Note: The shipping option(s) available for your order will depend on your cart’s total weight and your delivery address, and will display at checkout.

International shipping

We offer international shipping to many countries (including, for example, United Arab Emirates, Austria, and Australia). Available shipping methods, rates, and estimated delivery times will appear at checkout depending on destination.

Current international options may include:

• Standard International: $6$–$12$ business days (free where available at checkout)

• DHL Express: carrier-calculated rates (supports prepaid duties where available)

• USPS International: carrier-calculated rates (available services vary by destination)

Duties, taxes, and import fees (international orders)

International shipments may be subject to import duties, taxes, and other customs fees assessed by the destination country. These charges are not controlled by MetroMotive and may be due upon delivery unless prepaid duties are offered and selected at checkout (when available).

Tracking

When your order ships, we’ll send you a shipping confirmation email with tracking information (when available). Tracking updates can take $24$–$48$ hours to appear after the label is created.

Delivery issues and lost packages

If your tracking shows delivered but you have not received your package, please check with household members, neighbors, building management, and the carrier first.

If you still can’t locate your order, contact us and we’ll help you investigate:

Email: Contact@MetroMotive.Shop
Phone: +1 (830) 403-4157

Address accuracy

Please make sure your shipping address is correct at checkout. If an order is returned to us due to an incorrect or incomplete address, we may need to confirm the address and arrange reshipment.

Changes to this policy

We may update this Shipping Policy from time to time to reflect changes in our practices or shipping partners. Updates will be posted on this page with a revised “Last updated” date.