FAQ

Orders

Can I change or cancel my order?
If your order hasn’t shipped yet, contact us as soon as possible and we’ll do our best to help. Once an order is shipped, it can’t be changed or canceled.

Will I receive an order confirmation?
Yes. After placing your order, you’ll receive an order confirmation email. When your order ships, you’ll receive a shipping confirmation email (with tracking when available).

I didn’t get my confirmation email—what should I do?
Check your spam/junk folder first. If it’s not there, contact us and we’ll resend it.

Shipping

Do you ship within the United States?
Yes, we ship across the United States.

How long does US shipping take?
US delivery estimates (after processing) are:

Economy: 5–8 business days
Standard: 3–4 business days

How much does shipping cost in the US?
Shipping costs depend on your order weight and the method you choose at checkout. Options include Economy and Standard rates, and Free Standard may be available at checkout for eligible orders.

Do you ship internationally?
Yes. International shipping is available to many countries. Available options and delivery estimates will appear at checkout based on your destination.

Do I have to pay customs/duties for international orders?
International orders may be subject to import duties/taxes depending on the destination country. When available, prepaid duties may be offered at checkout for certain shipping services.

Returns & refunds

What is your return window?
Returns are accepted within 30 days of delivery.

Do you offer free returns?
Yes, free return shipping is available for eligible returns within the return window.

Do you charge restocking fees?
No, we do not charge restocking fees.

Are any items final sale?
No—there are no final sale items. Items are returnable as long as they meet the return conditions.

How do refunds work?
Once your return is received and inspected, approved refunds are issued back to the original payment method. Timing depends on your bank or card issuer.

Products (Bags & Electronics)

Are product photos and colors accurate?
We aim for accuracy, but colors may look different depending on lighting and your screen settings.

How do I know if an electronic item is compatible with my device?
Please read the product description/specifications carefully and confirm compatibility before ordering. If you’re unsure, contact us with your device model and we’ll help.

What if my item arrives damaged or incorrect?
Contact us right away and include your order number plus photos (if possible). We’ll work with you to resolve it quickly.