Privacy policy

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Privacy Policy (MetroMotive)

Last updated: January 19, 2026

This Privacy Policy describes how MetroMotive (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our store (the “Site”) or otherwise communicate with us (collectively, the “Services”).

1) Contact

If you have questions about this Privacy Policy or want to exercise your privacy rights, contact us:

MetroMotive
310 W Magnolia St #4, Compton, CA 90220, United States
Email: Contact@MetroMotive.Shop
Phone: +1 (830) 403-4157

2) What personal information we collect

We collect personal information in the following ways:

  • Information you provide to us: name, email address, phone number, billing and shipping address, payment confirmation details, order details, and any messages you send us (such as customer support inquiries).

  • Information collected automatically: device information, browser information, IP address, time zone, cookie data, pages viewed, and how you interact with the Site.

  • Information from third parties: we may receive information from service providers that help us run our store (for example, Shopify, payment processors, shipping carriers, and analytics providers).

3) How we use your personal information

We use your personal information to:

  • Provide and operate the Services (process orders, deliver products, send order updates, and provide customer support)

  • Process payments and help prevent fraud and unauthorized transactions

  • Communicate with you about your order, account, returns, and support requests

  • Send marketing communications (where permitted by law) and measure their performance

  • Improve our Site, products, and customer experience

  • Comply with legal obligations and enforce our terms and policies

4) Cookies and similar technologies

We use cookies and similar technologies to operate and improve the Site, remember your preferences, and understand how customers use the Services.

You can manage cookies through your browser settings. Blocking cookies may affect certain features and functionality of the Site.

5) How we disclose personal information

We may disclose your personal information to:

  • Service providers who help us run our business (such as Shopify, payment processors, shipping and fulfillment providers, customer support tools, and analytics providers)

  • Marketing and advertising partners (for example, to show ads that may be relevant to you and to measure advertising performance)

  • Authorities or other parties when required by law, to respond to lawful requests, or to protect our rights and safety

  • Parties involved in a business transaction, such as a merger, acquisition, or sale of assets

6) Shopify

Our store is hosted on Shopify. Shopify processes certain personal information to provide the Services to us and to you. Your information may be transferred to and processed in countries outside of where you live.

To learn more about how Shopify handles personal information, you can review Shopify’s privacy information on Shopify’s website.

7) Payment information

Payment processing is handled by third-party payment processors. We do not store your full payment card details. Depending on the payment method, the processor may collect and process information to complete your transaction and prevent fraud.

8) Marketing communications

If you subscribe to marketing messages, you can opt out at any time by using the unsubscribe link in our emails or by contacting us.

Even if you opt out of marketing messages, we may still send you non-promotional messages such as order confirmations, shipping updates, and important service notices.

9) Your privacy rights

Depending on where you live, you may have rights regarding your personal information, which can include:

  • Access to the personal information we hold about you

  • Correction of inaccurate information

  • Deletion of your personal information

  • Portability of your personal information

  • Objection to certain processing or restriction of processing

  • Withdrawal of consent (where processing is based on consent)

To make a request, contact us using the information in the “Contact” section. We may need to verify your identity before responding.

10) Children’s privacy

The Services are not intended for children under the age of 13, and we do not knowingly collect personal information from children.

11) Data retention

We keep personal information as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on why the data was collected and how it is used.

12) Security

We use reasonable safeguards designed to protect your personal information. However, no security measure is perfect, and we cannot guarantee absolute security.

13) International customers

If you access the Services from outside the United States, your personal information may be transferred to, stored, and processed in a country different from your own, including the United States.

14) Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, operational needs, or legal requirements. We will post the updated version on the Site and update the “Last updated” date above.